Refund policy

Return and Refund Policy

At NoorEShafaq, customer satisfaction is our priority. We want you to be happy with your purchase. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

  • Return requests must be submitted within 7 days of receiving your order.

  • Items must be unused, unworn, undamaged, and in their original packaging.

  • Proof of purchase or order confirmation is required.

  • Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a return.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or videos showing the issue. Our team will review your request and help arrange a suitable solution.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, personal-use, or other product-specific reasons. Any non-returnable items will be identified where applicable.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed to the original payment method where possible. For Cash on Delivery orders, we will contact you to arrange an appropriate refund method.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time.

5. Exchange Policy

Exchanges may be available for eligible items, subject to stock availability. Please contact our customer support team to confirm whether an exchange can be arranged.

6. Return Shipping Costs

If an item is damaged, defective, or incorrectly delivered, NoorEShafaq will review the issue and advise you on the return shipping arrangements.

For returns due to a change of mind or other customer preferences, the customer may be responsible for return shipping costs.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation and may need to follow our return procedure.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with the following information:

  • Your order number

  • Reason for the return or refund

  • Photos or videos, if the item is damaged or incorrect

Customer Support

Brand: NoorEShafaq

WhatsApp: 

We will review your request and guide you through the next steps.

9. Policy Updates

NoorEShafaq reserves the right to update this policy when necessary. Any changes will be published on this page.

Thank you for shopping with NoorEShafaq. We appreciate your trust and support.