Shipping Policy

At NoorEShafaq, we aim to provide a smooth and reliable delivery experience for every customer. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are generally processed within 1–3 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or busy periods, processing times may be slightly longer.

2. Delivery Time

We aim to deliver orders within the following estimated timeframes:

• Major Cities in Pakistan: 3–5 business days.

• Other Cities and Remote Areas: 5–7 business days.

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free shipping offers will be communicated on our website and will be subject to the conditions specified in the offer.

4. Order Tracking

If tracking is available for your shipment, tracking details may be provided once your order has been dispatched.

Customers can use the tracking information to check the status of their deliveries.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

NoorEShafaq will not be responsible for delivery issues caused by incorrect or incomplete addresses provided by customers. If you notice an error in your shipping details, please contact our customer support team as soon as possible.

We will do our best to assist you if your order has not yet been dispatched.

6. Delayed or Lost Shipments

Although we work to deliver orders within the estimated timeframe, delays may occur due to courier issues, public holidays, severe weather, or other unexpected circumstances.

If your order has not arrived within the estimated delivery period, please contact our customer support team for assistance.

We will work with the relevant courier service to investigate the issue.

7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations in Pakistan.

If COD is available, the option will be displayed during checkout. Customers are expected to provide accurate contact and delivery information and be available to receive their orders.

8. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please notify our customer support team within 48 hours of delivery.

Please provide your order number and clear photos or videos of the issue so that we can review your request and assist you.

Eligible cases will be handled according to our Return and Refund Policy and applicable consumer-protection laws.

9. International Shipping

At this time, shipping availability may be limited to selected locations. Please check the shipping options available at checkout to confirm whether delivery is available to your location.

Any applicable international shipping fees, customs duties, or taxes will be communicated where applicable.

10. Contact Information

If you have any questions or concerns about shipping, delivery, or your order, please contact our customer support team through the contact options provided on our website.

Brand Name: NoorEShafaq

We appreciate your trust in NoorEShafaq and thank you for shopping with us!