Terms of Service

Last Updated: October 27, 2026

Welcome to NoorEShafaq! These Terms of Service govern your access to and use of our website and services. By visiting our website or purchasing from us, you agree to the following terms and conditions. Please read them carefully before using our store.

1. General Conditions

By using our website, you confirm that you are legally eligible to make purchases and agree to comply with these Terms of Service and all applicable laws.

NoorEShafaq reserves the right to refuse service to anyone for legitimate reasons, subject to applicable law.

2. Products and Pricing

We make every reasonable effort to display our products, descriptions, images, and prices accurately. However, slight variations in product appearance or colors may occur due to screen settings or photography.

All prices are displayed in the currency indicated on our website. Prices, product availability, and offers may change without prior notice, subject to applicable law.

3. Orders and Payments

When you place an order with NoorEShafaq, you agree to provide accurate and complete information, including your name, delivery address, phone number, and payment details where applicable.

We reserve the right to cancel or decline an order where there is a legitimate reason, such as suspected fraud, incorrect pricing, or product unavailability. If payment has already been collected for a cancelled order, an appropriate refund will be arranged.

Orders are subject to confirmation and product availability.

4. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timeframe displayed at checkout or communicated by our customer support team.

Delivery times may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

For further details, please refer to our Shipping Policy.

5. Returns and Refunds

Our return and refund procedures are explained in our Return and Refund Policy.

Please review that policy for information about return eligibility, damaged or incorrect products, exchanges, refunds, and return shipping costs.

Nothing in these Terms limits any rights you may have under applicable consumer-protection laws.

6. Customer Responsibilities

When using our website, you agree not to:

• Use our website for unlawful or fraudulent purposes.

• Submit false or misleading information.

• Attempt to interfere with the security or proper operation of our website.

• Copy, reproduce, or misuse our website content without authorization.

We reserve the right to take appropriate action if these terms are violated, subject to applicable law.

7. Intellectual Property

All content on the NoorEShafaq website, including text, logos, graphics, photographs, designs, and other materials, is owned by NoorEShafaq or used with appropriate permission, unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior authorization.

8. Third-Party Services and Links

Our website may include links to third-party websites or use third-party services, including payment providers and shipping companies.

NoorEShafaq does not control all third-party services and is not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and conditions.

9. Limitation of Liability

To the extent permitted by applicable law, NoorEShafaq will not be responsible for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights.

10. Privacy

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable data-protection laws.

By using our website, you acknowledge that your information may be processed as described in our Privacy Policy.

11. Changes to These Terms

NoorEShafaq may update these Terms of Service from time to time. Changes will be published on this page with an updated revision date.

Your continued use of our website after changes are published constitutes acceptance of the revised terms, to the extent permitted by applicable law.

12. Governing Law

These Terms of Service are subject to the applicable laws of Pakistan, without limiting any mandatory consumer-protection rights that may apply to your purchase.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Brand Name: NoorEShafaq

WhatsApp: 

Customer Support: Monday to Saturday

Please contact our customer support team for assistance with orders, products, shipping, or other concerns.

Thank you for choosing NoorEShafaq. We appreciate your trust and support!